Terms and Conditions |
|||||
Service AgreementGeneral Terms Our production schedule is usually 10-15 business days after we receive all of the documentation needed. We use U.S. Priority Mail as our standard shipping option. However, we can expedite your services or use next day express mail for quicker results at an additional fee. Our goal is to process all orders as quickly as possible, and to accomplish this we request a timely response to all of our information or documentation requests. If we receive no response to our document requests within 45 days of the order date, your application will be considered inactive and sent to archives. It may then be reactivated for an additional $75 fee at a later date. If a payment plan option has been selected, a 4.9% standard surcharge is applied, and you authorize us to debit your account for the remaining balance upon completion of your service order, or in 30 days, whichever may be sooner. Subsequent payments on the payment plan are automatically programmed into the system and any modifications to the billing cycle or changes to the original order may incur a $25 processing fee. BizCentral USA only bills our clients our fee to perform the services selected. All state and IRS filing fees are the sole responsibility of the client. The credit card billing will appear as BizCentral USA for any purchase made within our network of websites. Please contact us at 407-857-9002 with any questions or concerns. You agree to pay an additional $25 for any charge-back, for processing fees and response time incurred. In addition, accounts in excess of 30 days in delinquency will incur a $25 per month late fee. After 60 days your account may be sent to a collection agency. You agree to pay all handling, collection, or legal costs. Insufficient funds or credit card cancellation may result in an additional processing fee of $25, plus delay service order processing and ongoing support. Unresolved payment will be reported to credit bureaus, D & B, board members and other business institutions. When placing your order for our services please note that you will be given access to templates and tools on our website to assist in processing your order. Therefore, all service orders are non-refundable and have a non-cancellation policy. We value our customers and will work hard to earn your trust. It is our policy to always treat our clients with respect and professionalism. However, we also value our employees who deserve the same respect and professionalism. All client communication is documented and we reserve the right to move a client to a different representative or terminate an agreement at any time with uncooperative or abusive clients. In the event of this occurrence, we reserve the right to terminate our agreement and return 50% of the order total for incomplete work. All client concerns or feedback should be directed to the email below. We are committed to providing our clients with fanatical customer service. Please send your comments or feedback to: customercare@bizcentralusa.com, as our goal is satisfied customers! Dispute Resolution In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 30 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final. In the event any other recourse is taken outside the arbitration process to damage the company’s (BizCentral) reputation, this will be considered a malicious attempt of defamation of character in which our company reserves the right to file a civil suit in a Florida court for damages, legal fees, and court costs. To maintain our affordable prices we provide limitations on time spent and revisions per each order. Additional time or modifications may be provided on an hourly basis. For more information on specific processes or details per services please refer to our product specific terms, also click on the link to view our complete general website terms & conditions listed in our website. Product Specific Terms
Our incorporation services are limited to the preparation of documents for incorporation or organization in the jurisdiction of your choosing, and do not include any State or Local filing fees. These documents will fulfill the minimal legal requirements for incorporation/organization in your chosen jurisdiction, and are not meant to serve as formal operating agreements or bylaws for your business or organization. Any additional information or clauses which you wish to include in your organizing document will be incorporated therein, however, in order to assure that your filing will be successfully processed we reserve the right to advise you against any potential pitfalls and thus we cannot include information within your incorporating or organizing documents that would lead to your business or organization’s organizing document not being successfully filed. Our nonprofit organization incorporation services include the addition of specific clauses in the Articles of Incorporation that all organizations wishing to pursue 501(c)3 tax-exempt status from the Internal Revenue Service must include in their organizing document. These clauses must be added to your organizing document in order to obtain 501(c)3 tax-exempt status, and cannot be modified or removed from this document. If you have selected a payment plan option for your incorporation services, please keep in mind that your account must be paid in full prior to release of your incorporation documents. As we are not authorized to execute documents on behalf of your organization, we cannot make any legal filings on your behalf. Thus, all completed documents will be emailed to your email address on record with detailed instructions for filing. Our 501(c) federal tax exemption services come with a guarantee that your organization will receive a positive determination of exemption under the section for which your organization has applied. In order to assure that your application will be successfully processed we reserve the right to advise you against any potential pitfalls and thus we cannot include information within your application that would lead to your organization’s ineligibility for exemption under section 501 of the Internal Revenue Code. Included with our 501 services is follow up support throughout the application process. Should you receive any requests for information from the IRS we will assist in preparing appropriate responses. As part of the terms of the exemption guarantee we require that any and all communication with the IRS be reviewed by our office prior to submission. Should you make any modifications to the application prior to submission or undertake any communication with the IRS without prior review by one of our 501 representatives we reserve the right to void such guarantee or charge additional fees to correct this and provide additional service hours. If you have selected a payment plan option for your 501 services, please keep in mind that your account must be paid in full prior to release of your application package. As we are not authorized to execute documents on behalf of your organization, we cannot make any legal filings on your behalf. Thus, all completed documents will be mailed to your shipping address on record with detailed instructions for filing. The fee charged by our company for 501 services includes only preparation of the documents selected therefore, all state and IRS fees are the responsibility of the client. Please review our general terms of service for additional information. Our 501(c) federal tax exemption services come with a guarantee that your organization will receive a positive determination of exemption under the section for which your organization has applied. In order to assure that your application will be successfully processed we reserve the right to advise you against any potential pitfalls and thus we cannot include information within your application that would lead to your organization’s ineligibility for exemption under section 501 of the Internal Revenue Code. Included with our 501 services is follow up support throughout the application process. Should you receive any requests for information from the IRS we will assist in preparing appropriate responses. As part of the terms of the exemption guarantee we require that any and all communication with the IRS be reviewed by our office prior to submission. Should you make any modifications to the application prior to submission or undertake any communication with the IRS without prior review by one of our 501 representatives we reserve the right to void such guarantee or charge additional fees to correct this and provide additional service hours. If you have selected a payment plan option for your 501 services, please keep in mind that your account must be paid in full prior to release of your application package. As we are not authorized to execute documents on behalf of your organization, we cannot make any legal filings on your behalf. Thus, all completed documents will be mailed to your shipping address on record with detailed instructions for filing. The fee charged by our company for 501 services includes only preparation of the documents selected therefore, all state and IRS fees are the responsibility of the client. Please review our general terms of service for additional information. Our low pricing for processing tax preparation services primarily applies to organizations that have electronic files, financial reports, minimum schedules and complexity. For a final price it will be necessary to view all your documents and work requirements. For additional hours to cleanup data, prepare financial statements, etc, BizCentral shall charge for this service the rate of $_(75)_ per hour for time actually devoted to the service above the 4 hour max paid for under our pricing. Client agrees to pay BizCentral within 15 days for services rendered. A flat rate charge for standard bookkeeping services is negotiable after review of the time required to maintain the Clients books. If a large volume of prior business transactions is required then the standard hourly rate of $50 applies. Monthly bookkeeping services include: journal entries, bank reconciliation, and creation of a Profit & Loss Statement and a Balance Sheet. Any other services requested will be at an additional charge dependent upon the requested service. The client agrees to provide copies of the following: All bank records, payroll or draws year to date and supporting documentation, and ledgers or documentation on all accounts, as well as information pertaining to open loans and current assets. Upon signed agreement we will submit to the client a detailed listing of all required information or documents needed to perform the set-up. Any other clerical or professional support requested or required by the Client will be assessed on a case by case basis with pricing to be agreed upon prior to commencement of the work. We agree to maintain the strictest confidence when dealing with this sensitive information, as a result we will only give information to the undersigned or as directed in writing by the undersigned and as required by law. Our bookkeepers will exercise all due care to ensure that business data is free of errors, however we will not accept responsibility for data errors provided to us by the client. We will correct any errors made by our staff in the course of working on a client's accounts. It is the sole responsibility of the Client to provide the appropriate, accurate information to us. Any up-dates are the responsibility of the Client. Should information not be current, it could result in information being submitted wrong and at no responsibility of us. It is important for all information to be accurate and legible in order to provide you with a high quality of service. It is essential that the client carries out a full review of their accounts structure and data following the provision of our bookkeeping services. Clients must review all work completed by us within 7 days of it being returned to them and any necessary changes must be brought to our attention immediately. After 7 days no liability for incorrect entering will be accepted by us. We do not accept any responsibility for losses or damage arising from errors initially contained within documentation or electronic data provided by the client. We assume no responsibility for the accuracy of documentation or electronic data supplied by the client. Our grant writers strive to prepare the most effective proposal for your organization at an affordable price; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what projects are most likely to get funded, your proposal is ultimately a compilation of your organization’s approved processes and methods and thus the writer cannot facilitate your organization’s program development. Organizational budgeting is a responsibility of your board of directors, and thus we will require that a sustainable budget be provided. Please keep in mind that the success of the proposal will be a direct result of the quality of information provide to our writers. Included with all grant writing services is one revision opportunity, subject to the following revision schedule: post-draft revisions are due in writing no later than seven (7) calendar days after the initial draft has been completed and emailed to you for review. All requested post-draft revisions must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Post-draft revisions are normally completed 2-5 business days after receipt. If you have selected funder research as part of your grant writing services, we guarantee that your organization’s proposed projects will be within the funding guidelines of the funders with which you are provided, both by program type and geographical location. As fundable projects are selected at the discretion of each foundation’s selection committee, we cannot in any way guarantee funding from any particular funding agency. Payment plans on grant packages are subject to the following terms: An initial payment of 1/3 of the order total is required in order to initiate services. A payment of an equal amount must be received upon order completion or within 30 days, whichever may come sooner, and release of the completed package is subject to fulfillment of this obligation. The final payment of 1/3 of the order total is due one year after order completion, or upon receipt of a funding award in excess of $3,000, whichever may come sooner. Please review our general terms of service for additional information. The government grant process is two-stage. Organizations interested in pursuing government grant funding must first make payment for a 2 hour Government Grant Review. During these 2 hours the grant writer will review all guidelines of the specific program under which the organization seeks funding. A cost proposal will be provided to the client, which will indicate the eligibility requirements, the items to be completed by BizCentral USA, and the items that will be the responsibility of the client. A quote will also be provided to the client indicating the estimated number of hours required to complete the project and the cost associated therewith. For clients who move forward with the writing of the government grant proposal, the costs associated with the government grant review will be deducted from the total project cost indicated in the price quote. Our grant writers strive to prepare the most effective proposal for your organization; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what projects are most likely to get funded, your proposal is ultimately a compilation of your organization’s approved processes and methods and thus the writer cannot facilitate your organization’s program development. Organizational budgeting is a responsibility of your board of directors, and thus we will require that a sustainable budget be provided. Please keep in mind that the success of the proposal will be a direct result of the quality of information provide to our writers. Included with all grant writing services is one revision opportunity. We require that all requested revisions be submitted to the grant writer at one time, in writing, and within 7 days of receipt of the proposal draft. If revision request is not received within 7 days we will assume that the draft is acceptable and will move forward with service completion. Any further revisions will be billed at the standard rate of $50 per hour. Payment plans on government grants are subject to the following terms: An initial payment of 1/2 of the order total is required in order to initiate services. A payment of an equal amount must be received upon order completion or within 30 days, whichever may come sooner, and release of the completed package is subject to fulfillment of this obligation. This includes release to an electronic submission source, such as grants.gov. Please review our general terms of service for additional information. Our business plan/grant writers strive to prepare the most effective plan/unsolicited grant proposal for your organization at an affordable price; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what information may create greater opportunities for success, your business plan/unsolicited grant proposal is ultimately a compilation of your company’s approved processes and methods and thus the writer cannot facilitate your organization’s business development and any opinion pertaining to business or organizational development is offered on a strictly voluntary and personal basis and not as a part of our service. Please keep in mind that the success of the plan will be a direct result of the quality of information provide to our writers. As such, we cannot guarantee results on loans or funds from banks, private foundations, government agencies, or any other party. Please note: our business grant services consist of an unsolicited business grant proposal which is not customized or targeted toward any specific grantor or funding program. Unsolicited business grant proposals are limited in scope and content, and will not include statements of need, program methodology, outcomes, evaluations, sustainability, or any other specialized grant proposal sections. We are not a business consulting company (which will typically charge between $3,000 to $5,000 for business plan/grant writing services) and because our fees are very affordable, our services are limited to approximately four (4) hours: one (1) hour initial consultation utilizing our web-based tools, questionnaires and client conference call, two (2) hours research and document preparation, and one (1) hour of post-draft revisions plus printing & packaging order for delivery. Our service representative will prepare the initial draft only when content for all sections of the order have been received. Any additional support needed, extra content sections or new modifications to the final draft will be subject to an hourly charge of $50 an hour, paid in advance. If you have selected financial projections as part of your business plan/grant services they will be created based upon the information provided by the client. If you are unable to provide information on financial projections we will create your projections based on similarly structured businesses. Changes to financial information may be completed during the revision process and will be subject to the processes detailed below. Included with all business plan/grant writing services is one revision opportunity, subject to the following revision schedule: post-draft revisions are due in writing no later than seven (7) calendar days after the initial draft has been completed and emailed to you for review. All requested post-draft revisions must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Post-draft revisions are normally completed 2-5 business days after receipt.Our grant writers strive to prepare the most effective proposal for your organization; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what situations are most likely to get funded, your scholarship essay is ultimately a compilation of your individual academic and personal achievements. Please keep in mind that the success of the proposal will be a direct result of the quality of information provide to our writers. Included with all grant writing services is one revision opportunity. We require that all requested revisions be submitted to the grant writer at one time, in writing, and within 7 days of receipt of the proposal draft. If revision request is not received within 7 days we will assume that the draft is acceptable and will move forward with service completion. Any further revisions will be billed at the standard rate of $50 per hour. If you have selected funder research as part of your grant writing services, we guarantee that we will provide scholarship programs that meet both your needs by academic program type and/or personal situation (if applicable) and geographical location. As fundable projects are selected at the discretion of each scholarship selection committee, we cannot in any way guarantee funding from any particular funding agency. Payment plans on educational grants are subject to the following terms: An initial payment of 1/2 of the order total is required in order to initiate services. A payment of an equal amount must be received upon order completion or within 30 days, whichever may come sooner, and release of the completed package is subject to fulfillment of this obligation. Please review our general terms of service for additional information. Our strategic plan writers strive to prepare the most effective plan for your organization; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what information may create greater opportunities for organizational success, your strategic plan is ultimately a compilation of your organization’s approved processes and methods and thus the writer cannot facilitate your organization’s strategic management. Please keep in mind that the success of the plan will be a direct result of the quality of information provide to our writers. Included with all strategic planning services is one revision opportunity. We require that all requested revisions be submitted to the grant writer at one time, in writing, and within 7 days of receipt of the proposal draft. If revision request is not received within 7 days we will assume that the draft is acceptable and will move forward with service completion. Any further revisions will be billed at the standard rate of $50 per hour. If you have selected mandate research as part of your grant writing services, we will include research of regulations required by state and federal statutes. In addition, we will provide mandates in accordance with charitable organization registration and/or solicitation regulations, if applicable. Payment plans on grant packages are subject to the following terms: An initial payment of 1/2 of the order total is required in order to initiate services. A payment of an equal amount must be received upon order completion or within 30 days, whichever may come sooner, and release of the completed package is subject to fulfillment of this obligation. Please review our general terms of service for additional information. Our business plan/grant writers strive to prepare the most effective plan/unsolicited grant proposal for your organization at an affordable price; however in order to do so we require that you provide quality, comprehensive information to be included therein. While we may advise you on what information may create greater opportunities for success, your business plan/unsolicited grant proposal is ultimately a compilation of your company’s approved processes and methods and thus the writer cannot facilitate your organization’s business development and any opinion pertaining to business or organizational development is offered on a strictly voluntary and personal basis and not as a part of our service. Please keep in mind that the success of the plan will be a direct result of the quality of information provide to our writers. As such, we cannot guarantee results on loans or funds from banks, private foundations, government agencies, or any other party. Please note: our business grant services consist of an unsolicited business grant proposal which is not customized or targeted toward any specific grantor or funding program. Unsolicited business grant proposals are limited in scope and content, and will not include statements of need, program methodology, outcomes, evaluations, sustainability, or any other specialized grant proposal sections. We are not a business consulting company (which will typically charge between $3,000 to $5,000 for business plan/grant writing services) and because our fees are very affordable, our services are limited to approximately four (4) hours: one (1) hour initial consultation utilizing our web-based tools, questionnaires and client conference call, two (2) hours research and document preparation, and one (1) hour of post-draft revisions plus printing & packaging order for delivery. Our service representative will prepare the initial draft only when content for all sections of the order have been received. Any additional support needed, extra content sections or new modifications to the final draft will be subject to an hourly charge of $50 an hour, paid in advance. If you have selected financial projections as part of your business plan/grant services they will be created based upon the information provided by the client. If you are unable to provide information on financial projections we will create your projections based on similarly structured businesses. Changes to financial information may be completed during the revision process and will be subject to the processes detailed below. Included with all business plan/grant writing services is one revision opportunity, subject to the following revision schedule: post-draft revisions are due in writing no later than seven (7) calendar days after the initial draft has been completed and emailed to you for review. All requested post-draft revisions must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Post-draft revisions are normally completed 2-5 business days after receipt.Our business certification services are limited to the preparation of the application documents necessary to apply for certification with a certifying agency, and do not come with a guarantee that your business will be granted their requested certification. While our business certification representative will provide your business with a thorough checklist of supporting documentation that must accompany your completed application, we will not assist in gathering documentation or reviewing it for accuracy or completeness. In order to increase the potential that your application will be successfully processed we reserve the right to advise you against any potential pitfalls and thus we cannot include information within your application that would lead to your business’ ineligibility for a specific certification. Included with our business certification services is follow up support throughout the application process. Should you receive any requests for information from any certifying agency we will assist in preparing appropriate responses. So that we may be able to provide adequate follow-up support, we require that any and all written communication with the certifying agency be reviewed by our office prior to re-submission. Should you make any modifications to the application prior to submission or undertake any written communication with the certifying agency without prior review by one of our business certification representatives we reserve the right to deny further follow up support. If you have selected a payment plan option for your business certification services, please keep in mind that your account must be paid in full prior to release of your application package. As we are not authorized to execute documents on behalf of your organization, we cannot make any legal filings on your behalf. Thus, all completed documents will be mailed to your shipping address on record with detailed instructions for filing. The fee charged by our company for business certification services includes only preparation of the documents selected, and all certifying agency fees are the responsibility of the client. Please review our general terms of service for additional information.Our stationary design services will provide your business or organization with a customized layout of text and pre-selected graphics into one standard size (3.5” by 2”) business card template (full color, front and back), as well as one standard size letterhead (8.5” x 11”) and envelope (3 7/8" x 7 1/2"). All of these templates may be reproduced on the stock of your choice utilizing our printing services (for an additional fee), or any other printer you may wish to use. Your business card, letterhead, and envelope design may include basic contact information (name, address, telephone number, email address, etc.), or other self-defined content. Stationary design services do not include logo or additional graphic design services, and are limited to the creation of two proof samples per product, per order (six in total), from which you may select one proof per product, per order (three in total). Additional proof samples requested will be priced at $50 each, per product. Changes to your selected proofs will be completed during the revision process and will be subject to the processes detailed below. Included with all stationary design services is one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proofs are due in writing no later than seven (7) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proofs must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proofs are normally completed 2-5 business days after receipt. The finalized proofs will be provided to you in both PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group) formats via email. Our business card design services will provide your business or organization with a customized layout of text and pre-selected graphics into one standard size (3.5” by 2”) template (full color, front and back) which may be reproduced on the business card stock of your choice utilizing our printing services (for an additional fee), or any other printer you may wish to use. Your business card design may include basic contact information (name, address, telephone number, email address, etc.), a brief listing of services, or other self-defined content. Business card services do not include logo or additional graphic design services, and are limited to the creation of two proof samples per order, from which you may select one proof. Additional proof samples requested will be priced at $50 each. Changes to your selected proof will be completed during the revision process and will be subject to the processes detailed below. Included with all business card design services is one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than seven (7) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you in both PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group) formats via email.Our graphic designers strive to provide you with a customized layout of text and graphics into a logo design at an affordable price that will meet your business or organization’s branding needs; however in order to do so we require that you provide quality, comprehensive instructions as to the desired components of this design. Logo design services are limited to the creation of two proof samples per order, from which you may select one proof. Additional proof samples requested will be priced at $50 each. Changes to your selected proof will be completed during the revision process and will be subject to the processes detailed below. Included with all logo design services is one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than seven (7) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you in both PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group) formats via email.Our brochure design services will provide your business or organization with a customized layout of text and pre-selected graphics into a tri-fold template (8.5” x 11”) (full color, front and back) which may be reproduced on the brochure stock of your choice utilizing our printing services (for an additional fee), or any other printer you may wish to use. Your brochure design may include basic contact information (name, address, telephone number, email address, etc.), a brief listing of services, or other self-defined content. We will also provide you with up to two selections from our library of stock photography to use on your brochure design; additional selections will be priced at $5 each. Brochure design services do not include logo or additional graphic design services, and are limited to the creation of two proof samples per order, from which you may select one proof. Additional proof samples requested will be priced at $50 each. Changes to your selected proof will be completed during the revision process and will be subject to the processes detailed below. Included with all brochure design services is one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than seven (7) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you in both PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group) formats via email.Our flyer design services will provide your business or organization with a customized layout of text and pre-selected graphics into one standard size (5.5” x 8.5”, 8.5” x 11”, 8.5” x 14”, or 11” x 14”) template (full color, front and back) which may be reproduced on the flyer stock of your choice utilizing our printing services (for an additional fee), or any other printer you may wish to use. Your flyer design may include basic contact information (name, address, telephone number, email address, etc.), a brief listing of services, or other self-defined content. We will also provide you with up to two selections from our library of stock photography to use on your flyer design; additional selections will be priced at $5 each. Flyer design services do not include logo or additional graphic design services, and are limited to the creation of two proof samples per order, from which you may select one proof. Additional proof samples requested will be priced at $50 each. Changes to your selected proof will be completed during the revision process and will be subject to the processes detailed below. Included with all flyer design services is one revision opportunity, subject to the following revision schedule: requested revisions to your chosen proof are due in writing no later than seven (7) calendar days after the initial proofs have been completed and emailed to you for review. All requested revisions to your chosen proof must be submitted at the same time. Revisions received or requested after this seven (7) day period will be completed only after the remaining balance on the order has been paid in full, and are subject to an hourly charge of $50 an hour, paid in advance. Requested revisions to your chosen proof are normally completed 2-5 business days after receipt. The finalized proof will be provided to you in both PNG (Portable Network Graphics) and JPEG (Joint Photographic Expert Group) formats via email.Our web developers strive to prepare the best website for your company or organization; however in order to do so we require that you provide quality, comprehensive information to be included therein. A standard website is set up to contain valuable information about your company or organization; it is not a social networking page, video site, or blog. Our standard website consists of 5 pages. For nonprofit organizations these pages include: a Homepage, About Us page, Services page, Donations page and a Contact Us page. For for-profit businesses, these pages include: a Homepage, About Us page, Services page, Resources page and a Contact Us page. Should you want additional pages or features added to the standard website additional fees will apply. Hosting, domain name and pictures are not included in your order for a standard website, but can be set up for you for an additional charge. Your website content is only as good as the information you provide to us. All text used on the website will be provided by the client, and we are in no way responsible for its accuracy, copyright status, spelling or grammar. Creation and writing of the content is not included in the purchase of a standard website, however we do offer writing services for you to use at your convenience for an additional fee that can be quoted to you by one of our marketing consultants. You can provide up to 3 images to have added to the website free of charge, additional pictures may add an additional fee based on quantity. If you do not have any images, but would like to add some on your website, we can provide assistance using www.istockphoto.com. There will be a $5 fee for any picture, and $25 fee for any video chosen from istockphoto.com, this covers your company’s right to use a particular picture. We are not liable for any pictures provided to us by your company or organization under copyright infringement. Your purchase of a standard website allows for one included revision of text, images, and color changes to the structured website. If you are not pleased with your original template selection/layout and would like to change it to a different template/layout, there will be a fee of $150 to change the site. Emails can be created, but we will not set up the account. We will provide you with a telephone number to speak with the host for support in setting up the email accounts on your personal computer. Web Promo is a 4 page website set-up. Text is provided by the client or with their 501c3 narrative that is written by the business consultant. For nonprofit organizations, the 4 pages included are: a Homepage, Community Resources page, Donations page, and a Contact Us page. For for-profit companies, the pages included are: a Homepage, Resource page, Products/Services page, and a Contact us page. These pages are not interchangeable. A web promo includes one revision for text changes or image replacement. While every measure will be taken to provide you with your ideal website, this is not an opportunity to completely re-write and re-structure the website. Should you want additional pages or features added to the website, additional fees will apply. Hosting, domain name and pictures are not included in your web promo, but can be set up for you for an additional charge. Emails can be created, but we will not set up the account. We will provide you with a telephone number to speak with the host for support in setting up the email accounts on your personal computer. Our custom websites are based on an hourly quote. The extent of your service depends on the features, customizations, and information provided by the client. A custom website does not follow the standard 10-15 day turnaround time. An estimated date of completion will be given once the initial information gathering interview has taken place. Custom Websites include 1 hour of free revisions. If additional revisions are required, additional fees will apply based on extent of the requested revisions. Emails can be created, but we will not set up the account. We will provide you with a telephone number to speak with the host for support in setting up the email accounts on your personal computer. Hosting, domain name and pictures are not included in your order for a standard website, but can be set up for you for an additional charge. You can provide images to have added to the website. If you do not have any images, but would like to instill some on your website, we can provide assistance using www.istockphoto.com. There will be a $5 fee for any picture, and $25 fee for any video chosen from istockphoto.com, this covers your company’s right to use a particular picture. We are not liable for any pictures provided to us by your company or organization under copyright infringement.Our blog implementation service is the installation of a company or organizational blog with database connectivity. The blog is a way for you to record information on your day to day business happenings with an opportunity for people to leave comments and feedback as well as to subscribe to your blog. We do not create, write or maintain the content in your company or organizations’ blog. If you have a web host we will need to access the Control Panel so we can create a database in order to upload the blog files. What this does is save all the information that is added to the blog from a day to day basis as well as keeps an archive of all the previous entries. For training, you will receive a word document with information on the features that are available in the administrative backend of the blog. You will have 3 days to review the information and test out the different functionalities available in your blog. After the 3 days, there will be a follow-up call with you to review any questions about the blog and its capabilities and to explain anything not understood. While we will show you how to add customization features to your blog, initially we do not add any functions, plug-ins, widgets or further customizations for the basic blog implementation and training. If you would like for us to customize your blog, such as add video, music, widgets, rss, social media functionality and more, there will be an additional hourly cost of $50/per hour. Our link exchange service consists of 3 set-up options: 10, 20 or 30. Depending on the package purchased, there will be a number of reciprocal links added on to your website. We do not place these links on the main page of your site; they will be located on a separate page with a link on the footer of your website that leads to the webpage they are located on. The links that are placed on your website will have a relation to what your services are as an organization or business. In order to complete this service there is specific website information needed from you. You must provide your current web hosting information and login in order for us to add the links to the site and you must select related categories that you would like your website to appear in. We will not use this information for any other purpose than completing the link exchange service. Due to the ever going maintenance nature of search engine optimization (SEO), we do not guarantee automatic placement or an increase in SEO results. In order to receive accelerated results it is suggested that links are continually exchanged/added on a monthly bases. If you have purchased the link exchange monthly program, every month an additional 10, 20 or 30 links will be added as part of the services order. Our directory submission service consists of 3 set-up options: 25, 50 or 100. Depending on the packages purchased, your company or organization’s website will be submitted into a number of directories manually and placed in categories that relate to your company or organization. Many of the directories require that reciprocal links be added to your website in order to be included in their directory. In order to begin the directory submission service, there is specific website information that must be provided by you. You must provide your company or organization’s domain name, hosting information, and a list of categories that relates to your company or organization. We will not use any information provided by you for any other purpose than completing the link exchange service. Due to the ever going maintenance nature of search engine optimization (SEO), we do not guarantee automatic placement or increase in SEO results. General Search Engine Optimization Services BizCentral has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Your website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engine optimization services may take as little as 2 month to as long as one year (in some cases longer) to show any significant results. Search engine optimization is a strategy that involves constant updating and involvement with any given website, therefore we make no guarantee of any increase in page rank, organic placement or any specific results in any specific timeframe. BizCentral USA does not guarantee improvement in your sales or relevant website traffic. Such will still depend on the demand for your company or organization’s product or service, design and layout of the site, and many other factors beyond the control of BizCentral USA. Search Engine Optimization services are provided on a best-efforts basis due to the dynamic and unpredictable nature of the World Wide Web. In no event, shall BizCentral USA be held liable for any consequential, indirect, incidental, punitive, or special damages including, without limitation, damages for loss of business profits, business interruption, or loss of business information arising out of this service. Our article writing service includes a 750 word maximum article. Should you want an article that exceeds this amount, additional fees will apply. Your article will be created based on the information that you provide in the “Article Writing Questionnaire”. The questionnaire will require that tell us the subject you wish article to be written about and if you have a specific story you wish we write about. Specific information that you wish to be included in your article, such as: website URL’s, specific keywords and information, must be submitted in the “Article Writing Questionnaire”. Your article will be developed based on the guidance given by you in combination with the writer’s research. You take full responsibility for the information in article that is provided on your behalf or lack of information as well as the accuracy of that information. Your service days will not begin until you provide all the information deemed necessary to complete your press release. Once the initial information gathering is complete, an article draft will be created and sent to you for review and corrections. Please review it carefully, respond to any questions asked as thorough as possible, and return it by email with corrections/changes you would like. It may be necessary to go over the draft while talking by phone. While every measure will be taken to provide you with your ideal article, this is not an opportunity to completely re-write the release. Once any corrections or factual changes have been received, a final draft of the article will be created and sent by email to you. Review the final copy and once approved, you should send an email stating your final draft has been approved. Once this approval email is received, you will receive two final electronic versions of the article by email. If Submitting your Article through BizCentral USA Our writers strive to prepare the most effective press releases for your company or organization; however in order to do so we require that you provide quality, comprehensive information to be included therein. Our press release writing service includes a 400 word maximum press release. Should you want a release that exceeds this amount, additional fees will apply. Your press release will be created from the information that you supply in the “Press Release Questionnaire” available on the online Marketing Steps Pages. If needed, we will set up a time for a phone interview as part of the information gathering process, should inadequate information be provided in the questionnaire. While we may advise you on what information may be considered “more news-worthy”, you take full responsibility for the information in the release, or lack of information as well as the accuracy of that information. Your service days will not begin until you provide all the information deemed necessary to complete your press release. Once the initial information gathering is complete, a draft press release will be created and sent to you for review and corrections. Please review it carefully, respond to any questions asked as thorough as possible, and return it by email with corrections you would like. It may be necessary to go over the draft while talking by phone. While every measure will be taken to provide you with your ideal press release, this is not an opportunity to completely re-write the release. Once any corrections or factual changes have been received, a final draft of the release will be created and sent by email to you. Review the final copy and once approved, you should send an email stating your final draft has been approved. Once this approval email is received, you will receive two electronic versions of the press release by email. If Distributing your Release through BizCentral USA Due to the nature of a press release and the ever-changing interests of the media/press, in no way do we guarantee the publishing of your press release in any print editorial content, broadcast media, or any online publication. Publishing of your release is determined by the journalists and editors of those publications, not by BizCentral USA. However, your release will appear in online news portals at minimum. Our Social Networking Setup and Training service consists of 3 set-up options: 3, 6 or 9. Depending on the package purchased, we will set up a number of social networking and/or bookmarking accounts for your company or organization. Setup of these accounts consists of inserting basic information about your company or organization into a number of social networking profiles. Your accounts/profiles will be created from the information that you supply in the “Social Networking Questionnaire” available on the online Marketing Steps Pages. If needed, we will set up a time for a phone interview as part of the information gathering process, should inadequate information be provided in the questionnaire. You take full responsibility for the information on your social networking and/or bookmarking accounts, or lack of information as well as the accuracy of that information. Your service days will not begin until you provide all the information deemed necessary to complete your press release. Once all necessary information is gathered we will set up the number of social networking profiles that you have purchased. While we will add all of the information provided by you, we will not fully customize your profiles; rather we will show you how to customize them yourself during the training session. Our service will specifically “setup” your accounts; we will not maintain or interact on them once the initial setup is complete. Your training session will take place after all accounts are setup. Training typically requires a minimum of 1 hour to a maximum of 2.5 hours, depending on the package purchased. You must have a computer and phone available for training, as it will take place online through the GoToMeeting screen sharing service. We will not be held responsible for any problems to your computer that may have been caused by downloading/launching the GoToMeeting service. Instructions on how to login in to the service will be sent to you by email prior to the training session. During the training session you will have the ability to ask any questions regarding the use of your social networking sites. Once training is complete, you will be sent a follow-up package by email within 1 business day. This package will contain a list of the sites your company or organization has been setup with, a list of your login and passwords and a brief tips/guide to the sites you have been setup on. Our Email Newsletter Service consists of the design and creation of an email newsletter for your company or organization. Your email newsletter content will be created from the information that you supply in the “Email Newsletter Questionnaire” available on the online Marketing Steps Page. If needed, we will set up a time for a phone interview as part of the information gathering process, should inadequate information be provided in the questionnaire. We encourage you to be as thorough as possible in describing the angle, focus, desired content, special events, specific urls or any other information you would like included in the email newsletter. You take full responsibility for the information in the email newsletter, or lack of information as well as the accuracy of that information. You can provide images to have added to the email newsletter. These images must be emailed to your marketing consultant once you complete the “Email Newsletter Questionnaire”. If you do not have any images, but would like to instill some in your email newsletter, we can provide assistance using www.istockphoto.com. There will be a $5 fee for any picture, and $25 fee for any video chosen from istockphoto.com, this covers your company’s right to use a particular picture. We are not liable for any pictures provided to us by your company or organization under copyright infringement. Your service days will not begin until you provide all the information deemed necessary to complete your press release. Once the initial information gathering is complete, a draft email newsletter will be created and sent to you for review and corrections. Please review it carefully, respond to any questions asked as thorough as possible, and return any corrections, comments or changes by email to your marketing consultant. Please check all hyperlinks in the email newsletter for connectivity and landing accuracy. It may be necessary to go over the test email while talking by phone. While every measure will be taken to provide you with your ideal email newsletter, this is not an opportunity to completely overhaul the design or angle of the email newsletter. Once any corrections or factual changes have been received, a final test of the email newsletter will be created and sent by email to you. Review the final test email and once approved, you should send an email stating your email newsletter has been approved. Once this approval email is received, you will receive a final mail-able version of your email newsletter. If Purchased our E-Distribution Website User AgreementPlease read the terms of use agreement and privacy policy before using this site or purchasing any services. By using our site, you agree to comply with and be bound by the following terms of use. If you do not agree to these terms, you should not use this site. The term, “us” or “our” or “one of our affiliated websites” refers to BizCentral USA Inc., the legal name of the owner of this website. The term “you” or “your” refers to the user or viewer of our website.
Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. Our production schedule is normally 10-15 business days AFTER we have received all of the information necessary to complete work on your order. We use US priority mail as our normal shipping option. However, for an additional fee, we can expedite your application or use next day shipping for faster service. BizCentral USA only bills our clients our fee to perform the service(s) selected; all State and Federal (IRS) filing fees are the responsibility of the client. If the payment plan option is selected, you authorize us to process payment in 2 equal installments: 50% upfront and 50% when the initial draft of the work has been completed or 30 days after the order has been placed, whichever comes first. This is automatically programmed into our payment system and any modifications to your payment cycle will incur a $25 processing fee. Some of our services have different payment plans in which we will follow the terms as defined in the service details of the invoice prepared by our sales department. Please note all payments are due in full prior to the shipment of any product. The credit card billing will appear as BizCentral USA Inc. for any purchase made within our network of websites. Please contact us at 407-857-9002 with any credit card billing questions. Insufficient funds on checks, credit card cancellations or charge backs will result in additional payment processing fees, delay of service order processing or ongoing support. You agree to pay an additional $25 for processing fees and submit all future payments via certified check, money order or Money Gram. Failure to promptly correct past due balances will result in a $25 per month late fee, and after 60 days your account may be sent to a collection agency, for which you agree to pay all handling, collection and legal costs. Unresolved payment will also be reported to credit bureaus, Dun and Bradstreet and other business institutions. When placing your order for our services, please note: you will be given access to templates and tools on our website in order to assist us in processing your order. Therefore, all orders are non-refundable and have a non-cancellation policy. We value our customers and will work hard to earn your trust. We also treat our clients with respect and professionalism. However, we also value our employees who deserve the same respect and professionalism. All client communication is documented and we reserve the right to move a client to a different service representative or terminate the agreement at any time with uncooperative or abusive clients. In the event of this occurrence, we reserve the right to terminate our agreement and return 50% of the order total for incomplete work. Any promotional services (web site promo, graphic design promo, press release promo, etc.) ordered are template-based and non-customizable. Templates for these services will be chosen by the service representative assigned to your order. Modifications and additions to these templates will be subject to an hourly charge of $50 an hour, paid in advance. Additionally, the production schedule for promotional services is not to exceed 30 business days after we have received all of the information necessary to complete work on your order. For additional service terms on specific products or services please click on the Product & Services Link to review the specific service details. All client concerns or feedback should be directed to the email address below. We are committed to providing our clients with fanatical customer service. Please send your comments or feedback to: Customer Care. Our goal is satisfied customers! Dispute Resolution: In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 30 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules. The arbitration shall be conducted in the language in which the contract was written. This agreement shall be governed by and interpreted in accordance with the laws of the State of Florida. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement. In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final and in the event any other recourse is taken outside the arbitration process to damage the company’s (BizCentral USA) reputation. This will be considered malicious attempt of defamation of character in which our company reserves the right to file a civil suit in a Florida court for damages, legal fees and court cost. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the site, except as allowed by Section 5 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties. You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site immediately upon request by us. |
|||||